FAQ

What is your return policy?

We offer a 30-day return window starting from the delivery date of the last item in your order. To be eligible for a return, the item must be in its original, unused condition with all tags and packaging intact. We provide free return shipping for eligible items and never charge any restocking fees.

How long does shipping take?

Our standard order processing and handling time is 0 to 1 business days. Once your order has been packaged and handed over to our shipping carrier, transit time generally takes 3 to 7 business days for delivery anywhere in the United States.

Can I cancel my order after it is placed?

You may cancel your order completely free of charge at any time before the item is fulfilled. Because we strive to process orders within one business day, we recommend reaching out immediately if you need to cancel. Once an order is fulfilled and in transit, it cannot be canceled, but you can initiate a standard return upon delivery.

What payment methods are accepted?

We process all transactions securely in United States Dollars (USD) and accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For a faster checkout experience, we also fully support Apple Pay, Google Pay, and Shop Pay.

How can I track my package?

As soon as your order is processed and dispatched, you will receive a shipment confirmation email containing a direct tracking number. You can use this link to monitor your package's delivery progress in real time. Please keep in mind that carrier tracking details may take up to 24 hours to initially update.

How do I contact customer support?

If you have any other questions or need assistance with your order, our team is always happy to help. You can email us directly at contact@flawlesscollectibles.shop or send us a message through our website at https://flawlesscollectibles.shop/pages/contact. Our business address is 2439 S 11th St, Philadelphia PA 19148, United States. We operate Monday through Friday from 9:00 AM to 5:00 PM EST and aim to respond to all inquiries within 24 business hours.